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Privacy Policy

This Privacy Policy explains how Steroids & Peptides UK collects, uses, and protects your personal information when you visit our website, place an order, or contact us. By using our website, you agree to the terms of this policy.

1. What We Collect

We collect only what we need to process your order and provide customer support:

• Name and email address
• Delivery address
• Order and payment confirmation details
• IP address and basic device information
• Messages or enquiries you send to us

We do not collect medical records, health histories, or sensitive personal data.

2. How We Use Your Information

• To process and fulfil your order
• To arrange delivery
• To respond to your enquiries
• To prevent fraud and misuse
• To comply with legal and tax obligations

We do not sell your personal information to any third party.

3. Payment

Payments are processed by third-party payment providers. We do not store or have access to your full card details. Your payment data is handled in accordance with the payment provider's own security standards.

4. Sharing Your Information

We only share your information where necessary to fulfil your order or comply with the law — for example, with delivery services, payment processors, or regulatory authorities. We share only what is needed for each purpose.

5. Cookies

Our website uses cookies to keep the site functioning correctly, remember your basket, and analyse traffic. Essential cookies are required for the site to work. You can manage non-essential cookies through your browser settings.

6. Marketing

We will only contact you with marketing communications where we have a lawful basis to do so. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@steroidsandpeptidesuk.com.

7. Data Retention

We retain your personal information only for as long as necessary — including for legal, tax, and fraud-prevention purposes. When it is no longer needed, we delete or anonymise it.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. To make a request, contact us at info@steroidsandpeptidesuk.com. We may verify your identity before responding.

9. Security

We take reasonable steps to protect your data. However, no online service can be guaranteed completely secure.

10. Under-18s

Our website is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.

11. Changes

We may update this policy from time to time. Any changes will be posted on this page. Continued use of the website means you accept the updated policy.

12. Contact

Questions about this policy? Contact us at info@steroidsandpeptidesuk.com.

Terms of Service

By using this website or placing an order, you agree to these Terms of Service. Please read them before purchasing.

1. Eligibility

You must be 18 or over and based in the United Kingdom to purchase from us. By placing an order, you confirm this. We reserve the right to cancel orders and restrict access where these conditions are not met.

2. Research Use Only

All products sold on this website are supplied strictly for in-vitro and laboratory research purposes. They are not licensed medicines and are not intended for human or veterinary consumption. By purchasing, you confirm your intent is legitimate research use only. We do not provide dosing guidance, administration advice, or therapeutic claims under any circumstances.

3. Product Information

We aim to keep all product information, pricing, and availability accurate. However, details may change without notice. Nothing on this website constitutes medical advice. Consult a qualified professional before using any health-related product.

4. Orders

We sell online only — there is no physical store or collection point. When you place an order you confirm that all information provided is accurate. We reserve the right to cancel orders due to stock availability, pricing errors, suspected misuse, or legal restrictions. If an order is cancelled after payment, we will refund you via the original payment method.

5. Pricing and Payment

Prices are displayed on the website and may change without notice. Orders are processed only after full payment is received.

6. Delivery

We dispatch to UK addresses only. Estimated delivery is 2 to 4 working days after dispatch via Royal Mail Tracked. Delivery times are estimates and may vary. We are not liable for delays caused by incorrect delivery information provided by the customer or circumstances outside our control.

7. No Returns

Due to the nature of our products, all sales are final once dispatched. We do not accept returns or exchanges for change of mind, incorrect orders, opened or used items, or items no longer needed. This does not affect your statutory rights.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at info@steroidsandpeptidesuk.com within 48 hours of delivery with your order number and photos. We will review and offer an appropriate resolution in line with your statutory rights.

9. Refunds

Refunds are only issued where an item is confirmed defective, damaged, incorrect, or where required by law. Approved refunds are returned to the original payment method within 10 working days.

10. Misuse

You must not use our products for any unlawful purpose, resell without authorisation, or provide false information when ordering. We reserve the right to cancel orders and refuse service where misuse is suspected.

11. Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss arising from use of our website or products. Nothing here excludes liability where the law does not permit it.

12. Changes

We may update these Terms at any time. Changes will be posted on this page. Continued use of the website constitutes acceptance of the updated Terms.

13. Contact

Questions? Contact us at info@steroidsandpeptidesuk.com.

Refund Policy

Due to the nature of the products we sell, all sales are final once an order has been dispatched. Please read this policy carefully before placing your order.

No Returns or Exchanges

We do not accept returns or exchanges under any of the following circumstances:

• Change of mind
• Ordering the wrong product
• No longer needing the item
• Opened, used, unsealed, or tampered items
• Sale items or gift cards

Please check your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at info@steroidsandpeptidesuk.com. Include your order number, a description of the issue, and clear photographs where possible.

We will review your case and, where the issue is confirmed, offer an appropriate resolution in line with your statutory rights.

Refunds

Refunds are only issued where an item is confirmed to be defective, damaged, or incorrect, or where required by law. If approved, refunds are processed to your original payment method within 10 working days. Your bank may take additional time to post the credit.

Contact

For any questions about this policy, contact us at info@steroidsandpeptidesuk.com.

This policy does not affect your statutory rights.